What is Personal Data?

Personal Data refers to information about an individual that can be used to identify that person, either directly or indirectly. It does not include information about deceased persons.

Personal Data We Collect 

We collect the following types of personal data:

• Identification data: such as name, address, phone number, and email.
• Health care information.
• Service preferences.
• Website usage data.

Sources of Personal Data 

We may obtain your personal data from the following sources:

1. Directly from you: We collect your personal data through service processes, such as:

   • Registering for our services or submitting requests for specific rights.
   • Voluntarily completing surveys or engaging in email communications or other channels.
   • Website usage through cookies in your browser.

2. Through the following methods:

   • Service registration via phone or our platforms.
   • Contacting us to inquire about service details.

Purpose of Processing Personal Data 

We store and manage your personal data ethically and in accordance with professional and legal standards, including PDPA regulations. We collect your personal data to support marketing and service functions.

Processing Personal Data 

Upon receiving your personal data, we will undertake the following actions:

• Data Collection: We collect essential personal data, such as name, address, and medical information, to efficiently provide elderly and patient care at home.

• Data Storage and Security: Your data will be stored with the highest security measures to prevent unauthorized access or disclosure.

• Data Usage: Your personal data will only be used to provide elderly and patient care services at home.

• Data Disclosure: We will not disclose your personal data to third parties unless required by law or with your consent.

• Access and Correction: You have the right to access and request corrections to your personal data that we have collected.

Retention and Duration of Personal Data Storage 

The data controller stores your personal data as follows:

1. Storage Format: Stored in soft copy.
2. Storage Location: Secured in a computer with security protection.
3. Storage Duration: From service registration until the end of care services.
4. Data Deletion: Once the retention period expires, we will no longer have the right or basis to process your personal data. We will delete the data within 30 days after the retention period ends.

Duration of Data Retention 

We retain the following data:

• Identification data: name, address, phone, email

  • Processing duration: 30 days from the end of care services.

• Health care information

  • Processing duration: 30 days from the end of care services.

Rights of Data Subjects 

You have the following rights regarding your data:

1. Right to Withdraw Consent: Withdraw consent for data processing at any time.
2. Right of Access: Access your personal data and request copies.
3. Right to Rectification: Request corrections or additions to incomplete or inaccurate data.
4. Right to Erasure: Request deletion of your data for specific reasons.
5. Right to Restriction: Restrict data processing for specific reasons.
6. Right to Data Portability: Transfer your data to another controller under specific conditions.
7. Right to Object: Object to certain types of data processing for specific reasons.

You may contact our team to exercise any of these rights (details available in the “Contact Us” section). Additional information on data privacy rights is available on websites like TDPG3.0 and the Ministry of Digital Economy and Society’s website (MDES).

There is no charge for exercising these rights, and we will respond to your request within 30 days from the date of receipt.

Marketing and Promotional Activities 

During your use of our services, we may send information on marketing activities, product updates, and promotional content that we believe may interest you. You can withdraw your consent to receive this information at any time by following these steps:

1. Open the latest email received from us.
2. Scroll to the bottom and click on the “Unsubscribe” link.
3. Follow the instructions to confirm your unsubscription.

Cookies

Cookies are text files stored on your computer that record your internet usage logs or website visit behavior. For more details, visit All About Cookies.

How We Use Cookies

We collect website visit data through cookies to improve access and efficiency, as well as personalize content and advertising based on user behavior.

Types of Cookies We Use

1. Functionality Cookies: Remember user preferences, like language settings.
2. Advertising Cookies: Track visited pages to deliver relevant products or services.

Managing Cookies 

You can disable cookies in your browser settings with the following steps:

• Google Chrome: Go to Settings > Privacy and Security > Cookies and Other Site Data.
• Safari: Go to Preferences > Privacy and select “Block all cookies”.
• Internet Explorer: Go to Internet Options > Privacy > adjust cookie settings as preferred.

Contact Information 

For questions or concerns, contact:

• Name: Need Nurse Group Co., Ltd.
• Address: 21/240 Bang Mae Nang, Bang Yai, Nonthaburi, Thailand
• Phone: 081-924-2635, 082-791-6559
• Website: www.neednursegroup.com
• LINE: @NEEDNURSE
• Facebook: NEED NURSE GROUP
  Instagram: NEED NURSE GROUP
  TikTok: @NeedNurse_Group

Details of Supervisory Authority

In the event that we or our employees fail to comply with personal data protection laws, you may file a complaint with the supervisory authority as follows:

• Name: Office of the Personal Data Protection Commission (PDPC)
• Address: Office of the PDPC, 120 Moo 3, Chaeng Watthana Government Complex Building B, 7th Floor, Chaeng Watthana Road, Thung Song Hong, Lak Si, Bangkok 10210, Thailand
• Contact Information:
  • Phone: +66 2 142 1033, +66 2 141 6993
  • Email: [email protected]